General Store Information
To purchase jewelry from our online store, simply browse our collection and select the item you wish to buy. Click on the product to view its details, choose your preferred size or specifications, and then click “Add to Cart” or “Buy Now”. Once you’ve finished shopping, proceed to checkout to enter your shipping and payment details, then confirm your order.
Yes, you need to create an account to place order on Top Class Jewelry. Besides, creating an account allows you to track your orders, save your preferences, and receive exclusive offers and updates from us.
To register an account, click on the “Account” icon button located in the top-right corner of our website. Fill out the required information, including your name, email address, and password, and submit your details. Once registered, you can access your account anytime to manage your orders, personal information, and more.
To log in, click on the “Account” icon button located in the top-right corner. Enter your registered email address or username and password, then click “Sign In” to access your account.
Order Tracking and Order Status
Once your order is shipped, we will send you a tracking number via email. You can use this tracking number to monitor the delivery status of your package on the courier’s website. You can also track your order through your Top Class Jewelry account under “Orders”
To check the status of your order, log in to your account and go to the “Orders” section. Here you’ll find the latest updates on your order, including whether it’s being processed, shipped, or delivered.
If your order is delayed, please contact our customer service team with your order number. We’ll assist you in resolving the issue as quickly as possible and ensure your jewelry arrives safely.
Payments
We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express, Discover), GCash, Bank Transfer. Payments are securely processed through encrypted payment gateways.
Yes, shopping with us is safe. We use SSL encryption to protect your personal and payment information. Your credit card details are securely processed through trusted payment gateways, ensuring your privacy and security.
Yes, if you have a valid coupon code, you can apply it at checkout. Simply enter the code in the promo code field, and the discount will be applied to your order total.
Your payment will be processed once your order is confirmed. You will be charged the full amount, including shipping costs (if applicable), at the time of checkout.
If you realize you’ve made a mistake in your payment information, please contact our customer service team as soon as possible. If the order has not yet been processed, we can assist in making corrections before the payment is processed.
Shipping and Delivery
We offer various shipping options, including standard shipping, express shipping, and international shipping. You can choose your preferred shipping method during checkout.
Orders are processed within 1-2 business days. Delivery times depend on your location and the shipping method selected. For standard shipping, it typically takes 2-4 business days for domestic orders, and international orders may take longer.
Yes, we offer free standard shipping on all domestic orders over a certain amount. Please check our shipping policy for details on minimum purchase requirements.
Yes, we ship to many countries worldwide. Shipping rates and delivery times vary based on the destination. Please check our international shipping policy at checkout for more details.
Once an order has been processed and shipped, we are unable to change the shipping address. If you need to update your address, please contact us immediately after placing the order, and we will do our best to assist you before shipment.
Jewelry Product Information
We offer a wide range of jewelry, including engagement rings, wedding bands, earrings, necklaces, bracelets, and custom-made pieces. Our collection features stunning designs, from classic to contemporary, to suit every style.
Yes! We offer custom design services for certain pieces. Whether you want a personalized engraving or a completely custom design, our team will work with you to create something truly unique. Please contact our customer service team for more details.
We provide a detailed size guide for rings, bracelets, and necklaces on our website. If you’re unsure of your size, you can visit a local jeweler to get professionally sized, or contact us, and we can help you with sizing.
At Top Class Jewelry, we are committed to providing our customers with genuine and high-quality jewelry. All of our diamonds, gemstones, and precious metals come with certificates of authenticity from reputable gemological laboratories and certified manufacturers. We also include details about the origin, carat weight, and grading of the gemstones and diamonds in the product descriptions.
Yes, we offer a limited warranty on all of our jewelry pieces. This warranty covers any manufacturing defects for a specified period. However, the warranty does not cover damages resulting from accidents, misuse, or wear and tear. Please review the terms and conditions of our Jewelry Warranty for further details, or contact our customer service team if you need more information.
Diamonds and Gemstones
We use only the highest-quality diamonds, carefully graded for cut, clarity, color, and carat weight. Our diamonds come from ethical sources, and we ensure they are conflict-free and certified for their quality.
The “4 Cs” refer to Cut, Color, Clarity, and Carat weight. These are the main factors that determine a diamond’s quality and value:
- Cut: How well the diamond is shaped and faceted.
- Color: The presence of color in the diamond, with a preference for diamonds that are colorless or near-colorless.
- Clarity: The presence of any internal or external imperfections (inclusions or blemishes).
- Carat Weight: The weight of the diamond.
Yes, we are committed to providing conflict-free diamonds sourced from reputable suppliers. All of our diamonds are fully compliant with the Kimberley Process to ensure ethical sourcing.
We offer a wide variety of gemstones, including sapphires, emeralds, rubies, topaz, and many others. All our gemstones are hand-selected for their quality, clarity, and vibrancy.
To ensure your jewelry stays in top condition, clean it regularly with a soft cloth or mild soapy water, and store it in a safe place away from other jewelry to avoid scratches. Avoid wearing jewelry during heavy activities, such as exercising or cleaning, to prevent damage.
Design, Quality, and Origin
Our collections are designed by world-renowned jewelry designers known for their craftsmanship and innovative styles. We collaborate with top talents to create pieces that combine timeless beauty with modern elegance.
Most of our jewelry is made in the United States, ensuring high standards of craftsmanship and quality. We also work with trusted artisans from around the world to bring you exclusive designs that are both sophisticated and affordable.
We use a variety of high-quality materials in our jewelry, including 14K and 18K gold, platinum, sterling silver, and premium diamonds and gemstones. Each material is carefully selected to provide durability and beauty.
Yes, we offer hypoallergenic jewelry made from materials like 14K and 18K gold and platinum, which are ideal for sensitive skin.
Returns and Refunds
We accept returns on unworn and unused items within 3 days of delivery. For more information on returns, please visit our Return and Refund Policy page.
Unfortunately, personalized or custom-made jewelry is not eligible for returns. We encourage you to double-check the specifications before placing a custom order.
Customer Support
You can contact us via email at [contact@topclassjewelry.com] or message on our page [Top Class Jewelry]. Our customer service team is available Monday – Friday from 9:00 AM to 5:00 PM EST.
