Refund and Returns Policy

At Top Class Jewelry, we strive to provide our customers with exceptional service and high-quality products. We understand that shopping online for jewelry can be a personal experience, and we want you to be completely satisfied with your purchase. Please take a moment to review our Refund and Returns Policy for our valued customers.

Eligibility for Returns

  1. New and Unworn Items:
    • We accept returns on new and unworn jewelry within 3 days from the date item received. To be eligible for a return, the item must be in its original condition and packaging (including tags, boxes, or any accessories that came with the item).
    • The item must not have been used, altered, or engraved in any way.
  2. Non-Refundable Items:
    • For safety and hygiene reasons, we do not accept returns on custom-made, engraved, or personalized items.
    • Valuable products, including high-end diamonds and gemstones, cannot be returned or refunded once the purchase is confirmed, due to their high value and the unique nature of the materials.
    • Used items or items that have been worn or damaged after delivery cannot be refunded or returned.

How to Return an Item

If your return is eligible, please follow these steps:

  1. Contact Us: Email our customer service team at [contact@topclassjewelry.com] or message us on our facebook page within 3 days of receiving your order to initiate the return process.
  2. Provide Order Details: Ensure you include your order number, name, and the reason for return when contacting us.
  3. Return Instructions: We will send you return instructions, including the return address. Return shipping costs will be the responsibility of the customer unless the item was damaged or incorrect upon arrival.
  4. Inspection: Once we receive the returned item, it will be inspected to ensure that it meets our return criteria (unworn, undamaged, in original packaging).

Refund Process

  • If your return is approved, we will process your refund to the original payment method. Please note, it may take 5-10 business days for the refund to appear in your account, depending on your payment provider.
  • Shipping charges are non-refundable unless the item was damaged or incorrect upon arrival.

Exchanges

If you would prefer to exchange your item for a different size, color, or style, please contact us within 3 days of receiving your order to arrange the exchange. All items being exchanged must be in new, unused condition. Return shipping costs will be the responsibility of the customer unless the item was damaged or incorrect upon arrival.

Damaged or Incorrect Items

We take great care in packaging and shipping our products, but if your item arrives damaged or incorrect, please contact our customer service team immediately. We will arrange for a replacement or full refund and cover any shipping costs.

Final Sale Items

Certain items are marked as final sale and are not eligible for returns or refunds. These items will be clearly indicated on the product page.

Customer Support

If you have any questions about your return or refund, our customer service team is here to assist you. You can reach us at:

Conclusion

At Top Class Jewelry, we aim to provide you with high-quality products and customer satisfaction. While we have a strict policy on returns for valuable and used items, we remain committed to resolving any issues related to incorrect or damaged goods quickly and efficiently.

Thank you for choosing Top Class Jewelry – we look forward to helping you shine bright with our exquisite designs.